Mullein Farm – Refund & Return Policy
We want you to be happy with your Mullein Farm purchase. If there is a problem with your order, please contact us and we will do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.
Please include your order number and, when possible, a photograph of the damaged or incorrect item. We will review the situation and, when appropriate, provide a replacement or refund.
Refunds for Unopened Products
Unused and unopened non-perishable products may be eligible for a refund if you contact us within 14 days of delivery.
The product must be returned in its original, unopened condition.
Return shipping is the responsibility of the customer unless the return is due to an error on our part or the product arrived damaged.
Opened or Used Products
For safety and quality reasons, we generally cannot accept returns of opened or used consumable products, including dried herbs, teas, powders, capsules, tinctures, and similar products.
If there is a problem with a product, please contact us. We will review the situation individually and work with you to find an appropriate solution.
Plants, Seeds & Live Products
Because plants and other living products are perishable, they are generally not eligible for return.
If a plant arrives damaged or there is a problem with your shipment, please contact us within 48 hours of delivery and provide photographs so we can evaluate the issue.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already shipped cannot be cancelled. Once an order has shipped, the applicable return policy above will apply.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Please allow your payment provider or financial institution additional time to post the refund to your account.
Questions About Your Order
If you have a question or concern about your purchase, please contact Mullein Farm. We are a small farm business, and we want to treat our customers fairly while maintaining the quality and safety of our products.
Mullein Farm
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