Shipping Policy
Effective Date: September 24, 2026
Thank you for shopping with Mullein Farm. We take care in preparing and packaging every order so your products arrive safely and in good condition.
Order Processing
Orders are generally processed and prepared for shipment within 2–5 business days after the order is received.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of unusually high order volume, seasonal demand, or circumstances beyond our control, processing may take longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.
Shipping
Shipping options and costs are calculated and displayed during checkout based on the destination, order size, and shipping method available.
Once your order has shipped, you will receive tracking information when tracking is available.
Delivery times are estimates provided by the shipping carrier and are not guaranteed by Mullein Farm.
Shipping Delays
Mullein Farm is not responsible for delays caused by circumstances outside our control, including severe weather, natural disasters, carrier delays, transportation problems, holidays, or other unforeseen events.
If your package is delayed, please use the tracking information provided to check its current status. You may also contact us if you need assistance.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Mullein Farm because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
If you notice an address error shortly after placing your order, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after processing has begun.
Lost, Stolen, or Missing Packages
Once an order has been delivered to the address provided at checkout, Mullein Farm is not responsible for packages that are lost or stolen after delivery.
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
If your package appears to have been lost in transit, please contact us and we will work with you to determine the appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact Mullein Farm as soon as possible.
We may request photographs of the damaged package and products to help us evaluate the situation and determine the appropriate resolution.
International Shipping
At this time, Mullein Farm's shipping availability may vary by destination and product. Customers are responsible for any customs duties, taxes, fees, or other charges imposed by their country.
Questions About Shipping
If you have questions about your order or shipping, please contact us through the contact information provided on our website.
Mullein Farm
We appreciate your business and