Mullein Farm Refund Policy
Last Updated: September 24, 2026
At Mullein Farm, we want you to be happy with your purchase. We carefully prepare and package our products so they arrive in good condition.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Photos of the damaged or incorrect item and packaging, when applicable
We will review the issue and, when appropriate, provide a replacement or refund.
Returns
Because many of our products are natural, dried, herbal, and consumable products, we generally cannot accept returns of products that have been opened or used.
If you receive an unopened product and believe there is a problem with your order, please contact us within 7 days of delivery so we can discuss the situation.
Refunds
If a refund is approved, the refund will be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution additional time to process the refund after it has been issued.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has shipped, it may no longer be possible to cancel it.
Contact Us
If you have a question or concern about your order, please contact Mullein Farm. We are happy to review the situation and work with you toward a reasonable solution.
Mullein Farm
Natural products grown and prepared with care.